On one hand, where Microsoft is trying to encourage as many users to use its new operating system, Windows 10, tech support engineers on the other hand, are recommending the complete removal of the OS and downgrade it to older builds of Windows, such as Windows 7 or 8.1.
According to a report from Laptop, it seems that OEMs such as Dell, HP, and Lenovo support engineers have one by one recommended users to uninstall Windows 10 and go back to their previous Windows version, be it 7 or 8.1.
Laptop performed a test to determine how tech support services respond to certain technical questions about Windows 10. However, the answer was in every case odd and unexpected to everyone’s surprise.
For instance, in case of Dell, when the support service was contacted for instructions on changing the touchpad’s scrolling direction on a laptop running Windows 10, the engineers at the other end claimed that there are a lot of glitches with Microsoft’s latest OS and transferred the call to another “expert” who suggested removing Windows 10.
In a statement Dell released to Laptop, “As Windows 10 continues to evolve, we sometimes recommend a customer revert to their previous operating system to troubleshoot a specific issue they’re having.”
The company also adds, “We remain committed to Windows 10 and are ready to help our customers make the transition as easy as possible.”
In the case of HP, the support engineer not only tried to resolve the reported problem to no avail but also tried to downgrade to Windows 8.1, saying that she “doesn’t recommend customers to upgrade to Windows 10.”
Mike Nash, HP’s VP of customer experience, had a very good answer when asked why support staff tell users to downgrade: “At the end of the day, the person’s job is to get the PC running.” He added “Given the scenario, it might have been the most expeditious thing to get them back to a known good space.”
Lastly, in the case of Lenovo, the staff had no idea about Hey Cortana and advised the caller to keep the microphone always on in order to be able to launch the personal assistant at any given moment.
In spite of all these suggestions that are clearly against Microsoft’s policy of encouraging everyone to move to Windows 10, the reviews of Windows 10 so far have been largely positive. As of now, it is just plain confusion between Windows 8 and Windows 10, which the tech support surely will become more well-versed with the new OS in due course of time.
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